Terms of Service

Store and account use

You must be 18 or older to place an order or bid in an auction; a parent or guardian may place an order for a younger collector. You must provide current, complete, and accurate information when ordering. You are responsible for activity under your account and for keeping your login information secure. We offer optional two-factor sign-in — a text-message code, an authenticator app, backup codes, or a passkey — and if you turn it on, keep your second factor as safe as your password. You may not use the site for unlawful, fraudulent, abusive, or disruptive purposes.

Products and condition

We make reasonable efforts to display and describe each comic accurately. Raw comics are sold based on the listing's cover art and written condition notes; grading is subjective unless a book is sealed in a holder graded by the identified third-party grading company. Colors may vary by display. Manufacturing tolerances and disclosed defects are not grounds for claiming an item was misrepresented.

Mystery boxes are sold by tier. Each listing states the odds and the guaranteed minimum contents for its tier, and what you receive is drawn at random within those stated odds.

Orders, prices, and payment

Prices are listed in U.S. dollars and may change before purchase. Taxes and shipping charges are shown where applicable. Sales tax is collected at checkout on orders shipped to Georgia, at the applicable state rate. Orders shipped outside Georgia are not charged sales tax. An order is not accepted until payment is authorized and we send confirmation. We may decline or cancel an order for suspected fraud, pricing or inventory errors, purchase-limit violations, or other legitimate business reasons. If we cancel a paid order, we will refund the amount charged for that order.

Accepted payment methods are shown before payment is submitted.

Discounts and promotions: account-linked promotions, including the one-time 10% welcome discount for new accounts, are limited to one per customer. Creating additional accounts to claim a promotion more than once, sharing single-use codes, or otherwise abusing a promotion may result in the discount being removed and the affected order being cancelled. An automatic 5% discount applies to orders of three or more books, figured on the merchandise price before any other discount. Discounts and promotions never stack — only the single best one applies — and discounts do not apply to gift cards or to CGC grading fees.

Shipping, returns, and refunds

Our Shipping Policy and Return & Refund Policy are part of these terms. Please review them before ordering.

Auctions

Timed auctions on this site are governed by our Auction Policy, which is part of these terms. By bidding you agree that every bid is binding and non-retractable, and that the auction winner must pay the winning bid within 48 hours of being invoiced.

Gift cards

Keyframe Co gift cards (codes starting KFGC) never expire, and we charge no fees on them — no dormancy fees, no maintenance fees, ever. A gift card can be spent only at keyframeco.llc; it is not reloadable and cannot be redeemed for cash except where the law requires.

Promo codes cannot discount an order made only of gift cards. Treat your code like cash: anyone with the code can spend the balance, and we cannot replace codes that are lost or shared. You can check a balance any time on the gift card balance page, and cards you buy are also listed in your account.

Text message alerts

Keyframe Co LLC runs a text message program for U.S. mobile numbers. If you give us your phone number and opt in, we may text you about: drop alerts for releases you follow (you will be asked to reply YES to confirm first; alerts run typically a few times a month), outbid alerts while you are bidding in an auction if you turn them on in your profile, and one-time verification codes (for example, to verify your phone number for a giveaway entry) and sign-in codes if you turn on text-message sign-in for your account. One more text is one you ask for yourself: if you request a password reset using only your phone number, we text a password-reset link to the number on the account.

You opt in on our website — on a signup form, with the checkbox in your account profile, or by entering your number to receive a verification code. You must be 18 or older to sign up for text alerts, or have a parent or guardian's permission. Message and data rates may apply, and message frequency varies with activity. Reply STOP to any alert text to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. We never sell your number, and we never use it for marketing you did not sign up for. Questions about texting go through our contact form. How we handle your number is covered in the “Text messaging (SMS)” section of our Privacy Policy.

Live shows and live chat

We run live shows on this site, streamed from our YouTube channel. Lots sold during a show are auctions under our Auction Policy, including pre-bids: you can place a binding pre-bid on a queued lot before it runs, the highest pre-bid becomes the lot's opening bid, and if the lot never runs the pre-bid is void and nothing is owed. The countdown shown on the show page is run by our server and is the official clock for each lot — the video stream can lag behind it, so bid by the on-page timer, not the video. The host may end a lot early.

The live chat room is visible to anyone signed in. You need a signed-in account with a verified email to post, and messages appear under your display name. Keep it lawful and decent, and don't post personal information. The host may remove messages and mute or ban accounts that break the rules. When our YouTube chat bridge is on, your message is also posted to the show's YouTube chat, in front of your display name, and YouTube viewers' messages appear in the room the same way; messages from accounts we have restricted may not be forwarded. After a show, winners of lots in a show that streamed on YouTube get a link on the site to the show's recording on YouTube. Recordings live on YouTube under YouTube's own rules, so we cannot promise a replay will always stay up.

VIP membership

VIP membership has three tiers — Insider ($9.99/month), Collector ($24.99/month), and Whale ($49.99/month). Membership renews automatically each month through Stripe until you cancel. To cancel, message us through our contact form; when your cancellation is processed, the membership ends and its perks stop right away. Membership fees are not refunded. If a renewal payment fails or goes unpaid, the membership is cancelled — there is no grace period. Membership is capped at 250 members across all tiers.

Tier discounts — 5% for Insider, 10% for Collector, 15% for Whale — apply to eligible orders and never stack with promo codes or other discounts; the single best discount applies. Members get early access to every new book and timed drop 1 hour ahead of the public on-sale, at every tier. Collector and Whale members get free standard shipping on orders of three or more books. The same percentages come off our CGC service fee (never the grading fee). An order that buys or renews a membership doesn't itself get the member discount — the discount starts with the next order.

Loyalty points and referrals

Our loyalty program, Keyframe Rewards, earns 8 points for every whole $1 of merchandise subtotal on a paid order. Points are earned on shop orders, not on membership payments. New accounts get a one-time 250-point welcome grant. Points are credited when an order is paid and can be spent right away. If an order is refunded, the points it earned are taken back. Points have no cash value, cannot be transferred, and cannot be redeemed for cash; an account that is closed loses its unspent points.

At checkout, 100 points take $1 off, applied in whole dollars, up to the full eligible merchandise total that remains after other discounts — excluding CGC grading and gift-card lines. Points cannot be combined with a percent-off discount, such as a promo code or a VIP member discount. If you share your referral link and a new customer places their first paid order through it, that friend gets 10% off their first order, and you earn 500 points when that order is paid. Referral points are taken back if that order is refunded, and referring yourself doesn't count.

Pull lists

Following a series on your pull list reserves the new issues we receive for you in our system, and pull-list copies are 10% off. A pull list never charges you and never ships on its own — you check out yourself if you want the book, and there is no obligation to buy a reserved copy. You can also import a pull list by pasting or uploading it (for example, from League of Comic Geeks): the list is read and matched on our site only, and nothing is sent to League of Comic Geeks or anyone else.

Your want list and restock alerts work differently: your want list is the books you tell us you are hunting, in your own words — we keep it on your account, look at the titles together to decide what to hunt for, and email you if we source one; a restock alert only signs you up for that one email. Neither reserves a copy, and neither creates an obligation on either side.

Selling to us (trade-ins and buyback)

The only way to sell comics to us is the Sell Your Comics page. Every offer is set by hand after we review your submission — there are no automatic offers — and we aim to respond within 48 hours. Offers are made by email only. A store-credit offer pays 20% more than the cash offer for the same books.

Offers are good for 14 days. Reply to the offer email to accept — cash or store credit. Once you accept, we'll send shipping instructions. After your books arrive and check out, you get paid.

CGC grading services

We offer CGC grading two ways: a send-in submission service, and grading added per book at checkout. Either way the books are graded by CGC, a separate company — we are the middleman who prepares, ships, and tracks the submission. Turnaround times are CGC's own estimates, shown when you submit, and they are not guaranteed.

You pay for grading when you submit. For a send-in submission, the price is built on the tier total — Modern $93, Vintage $110, High Value $180, which is CGC's grading fee plus our service fee on a single book — plus the prepaid label for mailing your book to us, priced from your address; return shipping for your graded slab is figured at checkout. Our service fee is per book and drops with volume — $40 for one book, $35 each for 2–4 books, $30 each for 5–9, $25 each for 10 or more — and VIP members get their tier percentage off the service fee, never the grading fee. Grading added at checkout is prepaid with your order at the same tier totals, plus a flat $10 per book for the slab's return shipping. A book graded at checkout stays an ordinary item on its order under our Return & Refund Policy — that policy's final-sale rule is about books sold already graded. Loyalty points cannot be spent on grading.

Signature commissions (signings)

When the signing service is open, you can send us a book to be signed by a listed signer at a listed convention. We tell you the signers, their per-signer prices, and the mail-in deadline up front, and we email you a prepaid label for mailing the book to us after you buy. Declared value is capped at $1,000 per mailed-in book. You pay shipping both ways, and signing orders are kept separate from shop orders.

Not all books are guaranteed signed due to high request volume. If your book is not signed, everything you paid for that book is refunded in full — the signer fee, the service fee, the shipping both ways, and its share of the sales tax. If your payment reaches us after the mail-in deadline, the signing can't go ahead and everything you paid for that book is refunded in full — your book was never mailed in, so there is nothing to return.

Giveaways

Giveaways are free to enter. You need a Keyframe Co account with a verified email and a shipping address on file, you must be 18 or older, and giveaways are open to legal residents of the 50 United States. One entry per person — enforced one per account and one per IP address. Some giveaways also require phone verification with a code we text you, and say so on the giveaway page.

The winner is picked by random draw and notified by email. Prizes ship free.

Reviews and content you post

Reviews, live-chat messages, and anything else you post on the site must be your own and lawful. Reviews and chat messages are public and appear under your display name. We may moderate, hide, or remove content that breaks these terms or the room's rules. Reviews displayed on this site include reviews from our Whatnot storefront, shown as they were written there, under the reviewer's Whatnot username.

Intellectual property

The Keyframe Co name, logo, original site design, text, and original photography belong to Keyframe Co LLC or its licensors and may not be copied or used without permission. Comic titles, characters, cover art, publisher marks, and other third-party materials belong to their respective owners and are shown only to identify products offered for sale.

If you believe something on this site — including a news article or a product listing — infringes your copyright, tell us through the contact form with the work you own, the page address (URL) where it appears, and how we can reach you. We review every report and remove material that infringes. Accounts of repeat infringers may be closed.

Third-party services

The site may link to or rely on third-party services. Their terms and privacy practices apply when you use those services. We are not responsible for third-party sites or services outside our control.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the site and its content are provided “as is” without warranties beyond those that cannot legally be excluded. Keyframe Co LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the site or a purchase. Our total liability for a claim relating to an order will not exceed the amount paid for the item giving rise to that claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute will be brought in a court with proper jurisdiction in Georgia, unless applicable consumer law requires otherwise.

Changes and contact

We may update these terms by posting a revised version with a new effective date. Questions may be sent through our contact form.