Return & Refund Policy

When returns are accepted

A return is accepted only in two cases: (1) the item arrived damaged because of our packing or shipping, or (2) we sent you the wrong item. Contact us promptly through our contact form with your order number and clear photographs of the item, packaging, and shipping label. Do not discard packaging or ship anything back until Keyframe Co LLC issues return authorization and instructions.

When returns are not accepted

We do not accept returns for change of mind, buyer's remorse, or condition complaints about items that match their listing description and photos. Every book is individually inspected and described before listing — please review the listing carefully before purchasing.

Sale and clearance items are final sale. Graded or slabbed books are also final sale. These items cannot be returned or exchanged except where required by law.

How authorized returns work

If the mistake was ours — we sent the wrong item, or the book arrived damaged because of our packing or shipping — we cover the return shipping. Those are the only returns we accept, apart from any return the law requires.

If the error was ours, we make it right: a replacement if available, or a full refund of the item price and tax to the original payment method. Use a trackable service and protective packaging for any return; Keyframe Co LLC is not responsible for a return that is lost or damaged in transit. The expected processing window will be provided when the return is authorized. Your bank or card issuer may take additional time to post the credit.

Contact

Return requests and policy questions may be sent through our contact form.