Privacy Policy

Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, order details, and messages you send us. That also covers the features you choose to use: reviews and live-chat messages you post, the series on your pull list (including a list you import), trade-in submissions (your name, email, the books, and photos of them that you upload), a profile picture you upload for your account (it is resized and re-encoded with all location and camera data stripped before it is stored, and it appears next to your display name in places like live chat and reviews), giveaway entries, want-list entries (the title, publisher, issue, and any notes you type) and restock-alert requests, the books you mark as owned in your collection (you mark them yourself — that list is not built from your orders), and the books and declared values on grading or signing submissions. If you ask for a back-in-stock alert, we save your email address with that book — no account needed — so we can send you that one alert, and the unsubscribe link in the alert email stops product-alert emails. When you use a share button, your device hands the page link — and, for most services, the page's title — to the app or service you pick; nothing is sent anywhere until you choose one, and we don't see or save who you shared with. The share sheet's QR code always points to our links page, and for Instagram and TikTok, sharing instead gives you a premade image with our links page on it, which you post yourself. Payment information is processed by our payment provider; we do not receive or store your complete card number.

Our website and service providers may also collect technical information such as IP address, browser type, device information, referring pages, and activity on the site. Cookies or similar technologies may be used to operate the storefront, remember cart choices, measure performance, and prevent fraud. Essential cookies keep you signed in — a session cookie that lasts 7 days, or 30 days if you choose “remember me” at sign-in or you sign in with Google. Disabling cookies in your browser may break sign-in and checkout.

If you allow analytics cookies (see our Cookie Policy), we also use Google Analytics to understand which pages and products get attention, and our storefront sends a browsing heartbeat — a random visitor id, the page you are viewing, and what is in your cart — so we can see what is being browsed while it happens. If you are signed in, the heartbeat record is linked to your account email; if you are not, it is just the random id. Heartbeat records carry no IP address and are deleted after 24 hours of inactivity. Neither runs at all unless you accept analytics cookies. Live-show viewer counting is covered under “Live shows and chat” below.

Cookies and analytics

Essential cookies run the store: your session, cart, currency choice, and bot protection. Analytics cookies (Google Analytics and our own browsing heartbeat) run only if you accept them in the cookie banner, and you can change your mind any time with the “Cookie settings” link in the footer. Our Cookie Policy lists every cookie and what it does.

How we use information

• Process, fulfill, and support orders;
• Communicate about purchases, shipping, returns, and customer questions;
• Operate, secure, and improve the website;
• Detect fraud, misuse, or other unlawful activity; and
• Meet tax, accounting, and other legal obligations.

When information is shared

We use a small set of service providers to operate the store. Each receives only the information needed to perform its service: Stripe (payment processing — card details go directly to Stripe; we never receive or store your full card number), Shippo (shipping label purchasing and tracking — receives the recipient name, delivery address, phone number, and package details), Resend (email delivery for order confirmations, shipping updates, password resets, and the newsletter if you opt in), Twilio (text messages you opt into, such as outbid alerts, drop alerts, and verification and sign-in codes — reply STOP to any text to opt out), CGC (grading — for grading orders it receives the books you send and the name and return address on the submission), YouTube and Google (live-show video is hosted on YouTube, and when our chat bridge is on, live-chat messages are exchanged with YouTube — see “Live shows and chat” below), Vercel (website hosting), and Cloudflare (Turnstile bot checks on our forms, which help keep automated abuse off the site). If you sign in with Google, Google confirms your identity with us; if you place an order, Google may offer you an optional Customer Reviews survey afterward. Google Analytics receives browsing data only if you accept analytics cookies. We may also disclose information when required by law, to protect our rights or customers, or as part of a business transfer.

People who help run the store — on the owner's admin account, or on scoped staff accounts we authorize, for example a streamer we hire to run live shows — can see the order and shipping details their job needs (like a packing list with names and delivery addresses). Scoped staff accounts see nothing beyond their scope.

We do not sell your personal information, and we do not share it for other companies' advertising.

Text messaging (SMS)

Keyframe Co LLC runs a text message program with four kinds of messages, and every one of them is opt-in: one-time verification codes (for example, to enter a giveaway that requires phone verification), auction outbid alerts for account holders who turn them on in their profile, drop alerts for subscribers who sign up on our website and confirm by replying YES, and sign-in codes for account holders who turn on text-message sign-in under their profile security settings. Separately, there is one more text you can ask for yourself: if you request a password reset using only your phone number, we text a password-reset link to the number on the account.

For texting we collect your phone number, a record of your opt-in consent, and the records needed to run the program, such as your subscription status and verification attempts. We use them only to send the messages you opted into and to honor opt-outs. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only sharing is with Twilio and the mobile carriers, solely to deliver the messages.

Reply STOP to any text to opt out. To ask us to delete your number from the program, send us a message through our contact form.

Live shows and chat

Our live shows stream on YouTube and play on the show pages here. Separate from the analytics heartbeat described above, a live-show page counts who is watching: it uses a random viewer id kept in your browser's local storage (kf-live-viewer) — or, if you are signed in, your account id — and the counts are visible to us in the store's admin. If you are not signed in, you are counted only if you have accepted analytics cookies. The attendance records are deleted when the show ends — only the show's peak viewer count is kept. If you tap “Remind me” on an upcoming show, we email you once when it goes live.

The live chat room on a show page is visible to anyone signed in. You need a signed-in account with a verified email to post, and your messages appear under your display name. The host can remove messages and mute or ban accounts that break the room's rules. When our YouTube chat bridge is on, the room and the show's YouTube chat are one conversation: a message you post here is also posted to YouTube, in front of your display name, and messages from YouTube viewers appear here under their YouTube names; messages from accounts we have restricted may not be forwarded. Please don't post personal information — yours or anyone else's — in chat.

When you win a lot in a live show that streamed on YouTube, you get a link on the site to the show's recording on YouTube after the show ends. That recording link is shown on the site only — it is not emailed to you — and timed (non-live) auctions and shows that did not stream from YouTube do not get one. Recordings live on YouTube under YouTube's own rules, so we cannot promise a replay will always stay up.

Your choices

You may request access to, correction of, or deletion of personal information we hold, subject to legal and recordkeeping requirements. Signed-in customers can delete their account themselves at any time from the profile page — that erases your personal details, and your orders are stripped of your name, email, and phone number. On finished orders (delivered, cancelled, or refunded) the street address is removed as well. An order still on its way to you keeps its delivery address, because the carrier needs it to get the package to you. The de-identified order records that remain — what was bought, the amounts, and the delivery city, state, and ZIP — stay on our books for tax and accounting records. You can also send us a message through our contact form from the email address on your account. Email preferences live on your profile page, and marketing emails include an unsubscribe link. You can control cookies through the “Cookie settings” link in the footer or your browser settings, although disabling necessary cookies may affect site functions.

Some state laws, like California's, give residents a right to opt out of the “sale” or “sharing” of personal information. We never sell personal information or share it for other companies' advertising, so there is no sale or sharing to opt out of — and every right in this section is available to all of our customers, whatever state you live in.

Data retention and security

We retain information only as long as reasonably needed for the purposes above, including legal, tax, dispute, and fraud-prevention needs. We use reasonable safeguards, but no method of transmission or storage can be guaranteed completely secure.

Children and age

Our store is intended for customers 18 and older, and you must be 18 (or have a parent or guardian place the order) to buy from us. The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has given us personal information, we will delete it.

Changes to this policy

We may update this policy from time to time. The effective date above shows when the latest version took effect.

Contact us

Keyframe Co LLC

Reach us through our contact form